London Hire Community Services
Providing fully accessible transport solutions to all
London Hire Community Services (LHCS) provides dedicated transport solutions for Local Authorities, specialising in services for Special Needs Schools and Adult Care Centre transport since 2012. With access to a modern fleet exceeding 1,750 vehicles combined with our experienced staff, we deliver a quality service that's raising service levels to meet schools and care homes expectations.
Whether the requirement is for a regular taxi journey or a single journey in a fully wheelchair accessible 30-seat midicoach, and everything inbetween, our staff are there to help and work with you to provide the best possible solution.
Our dedicated staff all possess a valid Enhanced DBS check and are licensed with either the Traffic Commissioner or local Public Carriage Offices where we operate. This is complemented by a package of training to meet our standards, which includes Safeguarding, First Aid, Disability Awareness, CPC, and Data Protection as well as a full introduction to our business and, very importantly, our vision.
As part of the London Hire Group, established over 40 years ago, LHCS benefits from having direct access to our vehicle leasing and rental business which has an envious reputation of providing high-quality, demand-responsive and environmentally friendly vehicle hire solutions. London Hire’s vehicles are designed for multi-purpose use, promoting inclusivity and accessibility for all. As well as providing vehicles for Local Authority Special Needs Transport Services the business provides vehicles for Patient Transport Services, Community Transport operators and directly to Care Homes. From short-term vehicle rentals to long-term contracts, we offer competitively priced solutions that suit your needs.
As a proud member of the London Hire Group, London Hire Community Services (LHCS) has established itself as one of the fastest-growing and most reputable providers of SEND Specialist Transport. With over 1 million passenger journeys per year, we proudly serve a range of local authorities under contract, delivering reliable home-to-school and adult day center transport services.
But our commitment to the community doesn't stop there. LHCS is proud to support a variety of key events, including:
Our Services
We offer a range of services for accessible transport across the country. Working closely with local authorites to provide tailored services for a variety of needs, always putting the person at the center.
We offer SEN Transport Services for schools in coordination with local authorities.
We also offer tailored adult support transport services, with close communication with support workers and local authorities.
We also provide Rail Replacement Services for Network Rail and other transport providers.
Adult Care Transport
We work closely with local authorities and care providers to ensure that our services are tailored to the needs of the individuals we transport. Our team is trained to provide the highest level of care and support, ensuring a safe and comfortable journey for all.
Why we differ
- Individual assessment by adopting a people centred care approach
- All contracts have dedicated management, streamlining contact
- We aim to provide consistent crews throughout the lifetime of the contract, providing stability for vulnerable people
- Close contact with support workers and care services to ensure needs are met
- Access to over 2500 buses and ambulances with a range of accessibility, so we can provide the vehicle tailored to the person's needs
Customer Care Excellence
First-class Service
Staff trained in customer service, diplomacy, and tolerance to create positive experiences for all service users
Safeguarding Priority
Comprehensive safeguarding policies and procedures to ensure safety for vulnerable people at all times
Continuity of Care
Any changes are made with full co-ordination with support workers and care managers
Specialist SEN Transport
We work closely with schools and councils across London and the home counties. We also operate across Suffolk, Norfolk, Birmingham and Wiltshire.
Why we differ
- Individual assessment by adopting a people centred care approach
- All contracts have dedicated management, streamlining contact
- We aim to provide consistent crews throughout the lifetime of the contract, providing stability for the students
- Keep schools and families informed ahead of any changes, ensuring we listen to and understand their needs
Customer Care Excellence
First-class Service
Staff trained in customer service, diplomacy, and tolerance to create positive experiences for students.
Safeguarding Priority
Comprehensive child protection policies and procedures to ensure student safety at all times
Consistent care
Parents informed of any staff changes, with relief drivers introduced via regular passenger assistants on school grounds
Rail Replacement Services
We work with a range of rail providers to provide accessible transport for all their passengers when the service can no longer operate.
We understand the importance of the rail network on people's lives. When the rail services cannot run, we must provide accessible transport and match the safety of every one using the service.
Rail operators rely on us being prompt and maintaining the schedule while also providing an easy to use service to allow people to complete their journeys safely.
Our Vision
London Hire Community Services are very proud of our ethos which include:
- Service quality and safeguarding are the cornerstone of our business
- Well-presented staff that take pride in our business and recognise the importance of their role in society
- Staff that have genuine empathy with our service users
- Efficient systems and processes ensure we are able to offer top quality service at competitive pricing
- Experienced Senior Management that have diverse experience across local authority, community transport and commercial business which combines to provide a passionate, can do approach to our business and customers.
Our Modern Fleet
450
Passenger Assistants
350
Licensed Drivers
1750
Vehicles
1100
Wheelchair Accessible Vehicles
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Contact Us
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Testimonials
We value our customers' feedback. Here are some testimonials from our satisfied clients: